Have a question?
We’re here to help. Whether you’re curious about our services, wondering how our process works, or need guidance on where to begin, our FAQ section has the answers you need. If you can’t find what you’re looking for, feel free to get in touch – we’re always happy to assist.
Sign up for our newsletter!
Get access to industry-best tips and tricks.
F.A.Q.
Frequently Asked Questions
Am I eligible for a free consultation?
Yes! If you haven’t had a consultation with us before, you’re eligible for a free 30-minute session. Simply email us at info@segalassist.com to schedule your session.
How much do you charge?
We offer two pricing options: hourly and retainer-based.
Hourly: We charge a consistent hourly rate for all services, including marketing, consultation, and coaching. Before starting, we provide an estimate of the time required, but this may vary depending on the nature of the work.
Retainer: For clients wanting long-term support, retainers allow for a set monthly or weekly fee tailored to your needs. Retainer clients get priority access, a discounted hourly rate, and one free meeting per week.
What’s the difference between hourly and retainer clients?
Retainer clients enjoy added benefits such as:
- One free consultation per month.
- Extended payment schedules for invoices.
- A discounted hourly rate compared to standard hourly charges.
How much notice is needed to schedule a consultation or complete work?
Scheduling depends on our current availability and the complexity of your request. We recommend contacting us as early as possible to secure your spot and give us sufficient time to deliver top-quality work.
Do you allow clients to receive refunds?
We take pride in collaborating closely with clients throughout the process, ensuring deliverables are approved at every stage. If something doesn’t meet your expectations, let us know immediately so we can adjust accordingly. Please note that charges apply for hours worked if feedback hasn’t been communicated during agreed review stages.
If you’re still unsatisfied, you can refer to our Payment & Refunds Policy for more information on how we handle such situations.
Can I pay in instalments?
Yes, depending on the nature of the work and the amount owed. Instalments must be agreed upon prior to the start of the project and are handled on a case-by-case basis.
When are invoices due?
Invoices should be paid within 14 working days of receipt. Retainer clients may have extended payment terms as agreed in their contract.
Do you guarantee fast turnaround times?
While we always aim to complete work as quickly as possible, our priority is quality. Timelines will depend on the scope of work and our current schedule.
Can I contact you outside of working hours?
Retainer clients have priority access and can reach out anytime for urgent matters. Hourly clients are encouraged to contact us during standard working hours.
What services do you provide?
We specialise in:
- Marketing strategies and materials.
- Business consultation and operational planning.
- Personal and professional coaching.
- Administrative assistance and organisation.
Important information
All new clients are entitled to a free 30-minute consultation!
You can contact us by WhatsApp, email, or social media at any time, day or night.
All appointments are conducted over Google Meet and will be scheduled in your Google Calendar.
Contact support
Monday – Sunday
We’ll get back in 24 hours or less!
Our latest stuff
Keep up to date with our latest news and advice!
Bringing Bangonapps to life: our work over the last six months
Over the last six months, we’ve had the pleasure of working alongside Bangonapps, helping to shape their brand, website, and projects from the ground up.
Where to focus your efforts when using social media for small businesses and entrepreneurs
Social media can be incredibly time-consuming and difficult to navigate. Platforms are constantly evolving, new trends emerge daily, and keeping up with everything while running a small business can feel overwhelming.
Helping Woods & Wilds thrive: our work over the last two years
For nearly two years, we’ve had the privilege of working closely with Woods & Wilds, an incredible online store specializing in high-quality camping and outdoor goods. From beautifully crafted notebooks and candles to durable bags, incense, and unique patches, Woods & Wilds curates a selection of products made from the finest materials, sourced from micro brands around the world.